What to Expect Before & After the Cleaning
Getting Ready for Your House Cleaning
Preparing your home before your cleaning appointment helps us work efficiently and ensures the best results. Here’s how to get ready in just a few simple steps:
- Clear the clutter: Please remove items from surfaces such as clothing, toys, dishes, and other belongings so we can clean every area thoroughly.
- Ensure utilities are on: Make sure the property has running water and electricity.
- Secure your pets: Place your pets in a safe and comfortable area to avoid stress or distractions.
- Prepare your beds: If you’ve requested linen changes, place clean sheets on each bed.
- Arrange payment: If you are paying with cash or a check, please leave them on the kitchen counter before the cleaner arrives.
- Provide access: If you won’t be home, ensure we have access instructions, like a lock box code, keypad code, leaving the door unlocked, etc.
- Allow a time window: If you’ll be home, please allow a 1-hour arrival window for our team.
Following these steps allows our team to focus on delivering a high-quality clean. While decluttering is helpful, you don’t need to clean ahead of time; that’s our job!
Before the Cleaning
Our team comes fully equipped with all the supplies and tools needed to provide a thorough cleaning. If you have any preferences for specific products or equipment, please let our office know before scheduling your service, and kindly provide those items for our cleaners upon arrival.
Prior to arriving, our cleaning professionals review your service details to ensure they understand exactly what areas and tasks are included in your package, along with any previously noted preferences, special instructions, or areas that should or should not be cleaned, so that the service is tailored to your home and expectations.
During the Cleaning
If you are home during your scheduled service, our team will work around your daily routine, so your normal activities can continue uninterrupted.
Upon arrival, the team will conduct a quick walkthrough to confirm that the selected cleaning package aligns with the property’s condition and requirements. They will maintain open communication with our office throughout the service to ensure every detail is covered and standards of quality are met.
If needed, our team may reach out to you during the cleaning to discuss certain surfaces, explain pre-existing conditions, or align expectations on achievable results based on the current state of your home.
We understand that every home is unique, and sometimes extra time and attention are necessary to achieve the best results. In such cases, our office will contact you before the end of the originally scheduled time to explain the reason for any extension and the areas that have been completed. With your approval, the team will continue the service to deliver the highest level of satisfaction possible.
After the Cleaning
Once the cleaning is complete, we encourage you to inspect the property before our team leaves. If any areas included in your package do not meet your expectations, our cleaners will promptly address them.
The following day, your local Mint House Cleaning representative will follow up to ensure your satisfaction with the service. If you’d like to make adjustments to your cleaning plan, your account manager will update your preferences for the next visit.
If, for any reason, the service does not meet your expectations, please notify us within 24 hours. We stand by our service guarantee and will address any oversight, misunderstanding, or unmet requirement from your selected cleaning package as soon as possible.
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Scheduling & Working Hours
If a scheduling conflict arises, please contact your local Mint House Cleaning office so we can move your service to a more convenient date.
While we do not charge cancellation or rescheduling fees, a 48-hour notice is appreciated to allow us to serve other clients efficiently.
Our offices are open Monday–Friday from 8:00 a.m. to 6:00 p.m., and Saturdays from 8:00 a.m. to 1:00 p.m. For availability or additional information, please contact your local Mint House Cleaning office.
Getting Ready for House Cleaning
How to Prepare for Your Mint House Cleaning:
To prepare for your Mint House Cleaning, just follow these 5 simple steps:
- Before your team arrives for your scheduled cleaning please remove clutter so we can effectively clean all surfaces – this includes clothing, kids toys and dishes in the kitchen sink.
- Make sure the property has electricity and water.
- Find a good spot for your pets so they are safe and comfortable while we clean.
- Put out clean sheets on each bed if we will be changing your linens.
- If payment has not already been arranged, leave cash or a check on the kitchen counter or if you’re going to be home and meet the cleaners, you can also pay by credit card.
- If you are not going to be home, make sure you provided access instructions, key, or code for us.
- If you are going to be home please allow a 1-hour window of arrival.
Following these simple steps allows us to work efficiently and provide the best clean possible. Our ultimate goal is to provide you with quality service and satisfaction. And while it’s important to declutter your house before we arrive, please do not spend any time cleaning! Leave the work to us.
What to Expect Before the Cleaning
Before your cleaning team arrives, they review the details of your cleaning plan so they know exactly what you hired and all the items that your cleaning package entails. Most customers are either at work or busy with other plans when we clean, so it’s quite common for them to provide us with their garage code or spare key. But if you don’t feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.
If something comes up that causes a conflict in your cleaning schedule, just call your local Mint House Cleaning unit. We appreciate a 48-hour notice, but understand that some situations are just unavoidable. When shorter notice is given, however, we may charge a small fee.
What to Expect During the Cleaning
We only hire caring workers who have the right to work in the United States. All are subjected to a comprehensive background check. Once completed, they are then trained extensively in the Mint House Cleaning method of cleaning.
If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you’re out enjoying some free time.
Our crews complete work 7 days a week from, 7 a.m.–7 p.m. Along with a smile and an attitude that earns your respect, we arrive with our own cleaning supplies and equipment, ready for your cleaning.
Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams are trained to do an initial assessment on arrival and let you if we will need more time to get the best possible result.
Payment is requested at the time of the cleaning. Individual offices may have policies that vary, but generally we accept cash, checks or credit cards.
What to Expect After the Cleaning
After the initial visit, your local Mint House Cleaning representative will follow-up asking for your feedback on the service. If you would ever like to have changes made to your service, your account manager will make the adjustments on your account, and those changes will be reflected in your team’s work on their next visit.
Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the specification of your cleaning package.
To explore a no-contract solution to your home cleaning needs, request a no-obligation estimate today!
9 Reasons Homeowners Choose Mint House Cleaning
- Quick and easy booking process
- Equipment & Supplies Included
- Screened and trained Professionals
- No deposit or charges upfront
- No contracts or long signup forms
- Licensed, Bonded & Insured
- Outstanding Customer Service
- 2-min booking
- Trustworthy & Affordable
- Equipment & Supplies Included
- No deposit or charges upfront
- No contracts
- No long signup forms
- No Worries
Our Guarantee
Mint House Cleaning provides a risk-free experience to all customers. We are licensed, insured and bonded. We stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations at no extra cost.
