Frequently Asked Questions

Mint House Cleaning provides a risk-free experience to all customers since we are licensed, insured and bonded. We also pride ourselves to offer outstanding customer service and an open line of communication with our locally owned and managed units.

Besides that, we also stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations. Here are more reasons why homeowners choose Mint House Cleaning.

Mint House Cleaning is a professional maid service, and we employ insured residential maids that are careful and delivery quality cleaning services. Upon being hired, each maid is trained to perform the detailed cleaning plans to our specifications and customers satisfaction.

To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Learn more about how to prepare for your home cleaning

No, you don’t, most of our customers are busy at work or away and leave us a key or alarm code. If your payment has not been arranged, please leave a check or cash on the kitchen counter so we can perform the cleaning.

Upon scheduling, you’ll receive a 1-hour arrival window. Exact arrival times may vary due to traffic, weather, and other factors. If the team arrives later, cleaning may extend beyond the initial window and sometimes beyond the regular workday.

If an item is accidentally damaged, we will try to repair or replace it. Our teams are fully insured, and claims can be filed when needed. Learn more about how we handle damages.

If you find a missed area, contact your local Mint office within 24 hours, and we will correct it at no extra charge.

We typically don’t clean dishes, do laundry, pick up clutter, clean inside fireplaces, toys, outdoor areas like patios, or do carpet shampooing (vacuuming is included). Custom cleaning options are available.

No, our team brings all necessary supplies and equipment. If you prefer specific products, you can provide them upon request.

Call us 48 hours before your cleaning to reschedule. Contact your local Mint office for specific guidelines.

We’ll reschedule your service if it falls on a holiday. We may also remind you about additional services if needed. Contact us to reschedule or cancel holiday cleanings.

Payments are due at the time of cleaning. You can leave a credit card on file, a check made out to Mint House Cleaning. We do not accept cash at this moment.

Call your local Mint Office for a quick estimate and to schedule your cleaning. We accommodate first-time and regular clients.

Our standard service plans are affordable, and we offer custom plans based on your needs and budget. Additional services are available.

Yes, please give special instructions to your local Mint office. This ensures that your instructions are noted and used for future cleanings.

The first cleaning costs more because it involves extra time to bring your home up to our standards. Regular cleanings are less costly once this standard is established.

We offer weekly, bi-weekly, or monthly cleanings, as well as services for special occasions, move-ins, and move-outs.

Our rates are competitive, and we may be higher than some independent services due to our insurance and licensing. Contact us for a free estimate.

We strive to send the same team regularly but may send a replacement if needed. All teams are trained to deliver consistent quality.

Tips are very much are appreciated. Clients often leave a $10-25 dollars. You can also leave us a positive review.

Yes, we’re pet-friendly. If your pet is aggressive, please keep it in a gated area. If you’re not home, leave instructions on handling your pet.

We stand behind our services. If you’re not satisfied, contact us within 24 hours for adjustments at no extra cost.

Mint House Cleaning is endorsed by Google with a $2,000 guarantee. If you’re not satisfied with our service, Google will reimburse you up to this amount.

9 Reasons Homeowners Choose Mint House Cleaning

Our Guarantee

Mint House Cleaning provides a risk-free experience to all customers. We are licensed, insured and bonded. We stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations at no extra cost.