At Mint House Cleaning, your peace of mind is our top priority. We are fully licensed, insured, and bonded, giving you complete confidence when inviting us into your home. 

On top of that, we back every service with our 24-hour Satisfaction Guarantee. If, for any reason, you’re not fully satisfied, simply let us know within 24 hours, and we’ll promptly return to re-clean the areas that did not meet your expectations, at no extra cost to you.

At Mint House Cleaning, we take great care in selecting the right people to join our team. All of our cleaners are professionals who are committed to delivering high-quality service with attention to detail.

Every team member goes through a thorough hiring process and receives training to follow our proven cleaning standards and detailed service checklists.

This ensures consistent results and a home that meets both our standards and yours.

To help us provide the most efficient cleaning possible, we recommend tidying up personal items such as clothing, toys, and other belongings before our team arrives. This allows our cleaners to focus entirely on delivering a thorough, detailed clean of your home. If you’d like more tips on how to best prepare for your cleaning, our team will be happy to guide you.

No, you don’t need to be home during your cleaning service. Many of our customers are busy with work or other commitments and prefer to provide us with a lockbox code, garage code, or alarm code for convenient access. Rest assured, our team treats your home with the utmost care and security.

While we always strive to arrive exactly at the agreed time, we ask that you allow for a 1-hour arrival window, helping account for factors outside our control, such as traffic, weather, or the duration of a prior appointment. Rest assured, if any unexpected delay occurs, our team will still complete your full cleaning as scheduled.

While we take great care in every home we service, accidents can occasionally happen. If an item is ever damaged during a cleaning, we will do our best to repair or replace it promptly.

Mint House Cleaning is fully insured, and the representatives in charge will always ensure the issue is resolved quickly and fairly. Your peace of mind is always our priority.

Your satisfaction is very important to us. If you notice that we missed an area during your cleaning, simply contact your local Mint House Cleaning office within 24 hours, and we’ll return promptly to address the issue and re-clean the area at no additional cost. Our 24-hour Satisfaction Guarantee ensures you can always count on a job well done.

We typically do not:

- Do any type of biohazard services, such as, but not limited to, vomit, blood, human or animal waste, pest infestations, etc.

- Drag or move heavy furniture or appliances to avoid damaging your floors or the furniture itself.

- Clean dishes by hand (we can load the dishwasher if you have one).

- Clean any areas that are not reachable with a 2 to 3-step ladder.

- Clean the inside of fireplaces

- Declutter environments.

Custom cleaning options are available upon request.

Nope! Our team brings all the supplies and equipment needed to get the job done. If you have a preference for specific products or equipment, you’re welcome to request them to your local representative and provide them for your cleaning team when they arrive.

While we don’t impose any cancellation or rescheduling fees, we appreciate a 48-hour warning so we can better serve other customers.

If you need to cancel or reschedule your cleaning, simply call or text your local Mint House Cleaning office and they will help you reschedule the visit to a more convenient date or just cancel the upcoming visit.

If your cleaning date falls on a holiday, your local Mint House Cleaning representative will check our schedule and reach out to either confirm our availability or help you reschedule your cleaning for a more convenient date.

Payment is due at the time of your cleaning, and you can pay by:

- Using the card previously saved on file (we’ll charge it automatically)

- Writing a check made out to Mint House Cleaning

- Handing cash to our team when they arrive.

If you’re paying with cash or check, just notify our office ahead of time and leave it in a convenient spot, like the kitchen counter, if you woun’t be home.

To find out about our soonest availability, please call your local Mint House Cleaning office and we will provide you with a quick estimate if needed, or straight check our availability if you are a returning client.

Our pricing depends on a few factors, including the size of your home, whether you have pets that shed, and the type of cleaning you need.

To get a free estimate, please call your local Mint House Cleaning office. We’ll explain all the costs in a quick 5-minute call and help you schedule your service.

Yes! Please share any special instructions with your local Mint House Cleaning office. This ensures your preferences are noted and followed for this and future cleanings.

The first cleaning usually takes extra time and effort to bring your home up to our standards. After this baseline is established, regular cleanings are faster and less expensive, focusing on maintaining the areas already cleaned.

We offer weekly, bi-weekly, or every 4 weeks cleanings, as well as one time services for move-ins, move-outs, or deep cleanings.

Our rates are generally on the average of the market and remain very competitive considering our high level of customer service, reliability, and commitment. For specific offers, contact your local Mint House Cleaning office.

We strive to send the same team for all of your cleanings. If your regular team won’t be available for any reasons, we’ll provide a fully trained replacement team to ensure the same high-quality service you expect.

Tipping is completely optional, though always appreciated! If you’d like to tip, you can:

- Give cash directly to your cleaners

- Notify our office, and we can add the tip to your bill. In this case, the tip will be included with the cleaner’s paycheck.

Is the team ok with pets?

Absolutely! Mint House Cleaning is a pet-friendly company. If your pets are aggressive, we kindly ask that you keep them in a gated area.

If you won’t be home, please leave instructions on how to handle your pets, ensuring the well-being of your furry or feathered friends and the safety of our staff.

If you’re not completely satisfied, or if any areas were missed by accident, contact us within 24 hours. We’ll send our team back to re-clean any necessary areas until you’re happy with the service at no additional cost.

Mint House Cleaning is endorsed by Google with a $2,000 guarantee. If you’re not satisfied with our service, Google may reimburse you up to this amount.